Refund Policy

Our Commitment

At YouuTV, we are committed to providing a reliable, high-quality IPTV service. We take full responsibility for the performance of our servers and infrastructure.

When We Issue Refunds

We offer a full or partial refund in the following situations:

• A technical problem on our servers causes your service to be unavailable for an extended period that our team cannot resolve.
• You experience persistent streaming issues confirmed to be caused by our infrastructure, not your internet connection or device.

When We Do Not Issue Refunds

• Issues caused by your internet connection, router, or device
• Incompatibility with your specific device or setup
• Change of mind after credentials have been delivered
• Violations of our Terms of Service

We Recommend a Free Trial First

To avoid any issues, we strongly encourage every new customer to request a free 24-hour trial before purchasing. This lets you verify full compatibility with your device and connection before committing.

How to Request a Refund

Contact our support team within 7 days of your purchase via:

• WhatsApp — fastest response
• Telegram
• Contact form

Please include your order ID and a description of the technical issue.